Welcome to Compass Group's emergency information page. The safety and health of our associates, clients and guests is always Compass Group's highest priority.
Updated February 8, 2013
· National Oceanic and Atmospheric Administration (NOAA) www.noaa.gov
Important contact numbers for Compass Group associates
In a life-threatening situation, always call 911 first.
you are unable to make it to work safely or have questions about the
status of your account, please contact your manager as soon as you are
Crisis Management Hotline (national) 1-877-710-6291
Report a crisis situation in a unit of any kind (fire, injury, foodborne illness, product tampering, explosion, flooding, strike, crime incidents, customer or associate injury, vehicular accident, etc.). This line is NOT for personal issues – please see personal support through Employee Assistance Program (EAP) information below.
Unit managers: In the event of a large-scale natural disaster, where multiple locations and sectors are affected, sectors should call the HRSC. If
your account is closed or evacuated as a result of the hurricane,
please notify your District Manager or Regional Director, as soon as you
are able to.
Human Resource Service Center (HRSC) 1-877-311-HRHR (4747)
Call the toll-free HRSC number for any HR question or concern (except benefits and payroll-see below). The HRSC operates from 7:30 a.m. to 6 p.m. EST, Monday - Friday. Service is available in both English and Spanish. In addition, you can email the HRSC mailbox: HRServiceCenter@compass-usa.com.
Participating sectors: Canteen, Chartwells, Eurest, FLIK, Flik IS, Former Bateman, Lackmann, Morrison, Restaurant Associates, TouchPoint and Wolfgang Puck Catering
All sectors should contact HRSC with the following exceptions:
Personal Support 1-866-799-2728
The Employee Assistance Program (EAP) is administered by Health Advocate and offers assistance with stress, depression, anxiety, grief, loss, marital and family issues, legal concerns and much more. EAP is a free and confidential service. Compass Group associates and their family members also can log on to www.healthadvocate.com/compass-group to access help and information.
SpeakUp! Hotline 1-866-654-6626
A confidential hotline to raise your concern about an activity or behavior at work that you feel may be improper, unsafe, unethical or illegal. https://www.compass-speakup.com/
Gallagher Bassett 1-866-678-1774
For issues regarding insurance claims.
In the event our operations suffer losses resulting from a large-scale natural disaster, our insurer and claims administrator will be on stand-by to dispatch resources as needed to help our operations get back up and running. Report claims as soon as possible so we can quickly evaluate the extent of our damages. ALL losses should be reported to GALLAGHER BASSETT.
Risk Management 1-800-357-0012 extension 328-1256
For issues regarding Safety & Health, QA, Corporate Claims information and Fleet DOT Safety
Payroll 1-888-295-7206, press 4
Any issues relating to payroll
IT Help 1-888-295-7206
Desktop, field systems, POS issue
Managers: To access unit-specific information and procedures, please visit our Intranet MyCompass.
You will need your login and password to access.
Included is the following information:
· Emergency and Crisis Document Library with updated critical documents
· Emergency and Crisis Planning Guide (crisis management kits)
· Important Contact Numbers
addition to reviewing the information here, please be familiar with
procedures outlined in our Emergency and Crisis Planning Guide (crisis management kits). Every Compass Group
account must have a kit onsite. Thank you.